What is the cost of shipping? 

The cost of shipping is FREE!!

excludes: Country, rural and New Zealand zones.

If you are out of the Aramex metro zone you will be charged accordingly via the Toll shipping rates. 

 

Do you ship internationally? 

To NZ, Yes we do!

For all international enquiries, please contact us via email. Hello@mikroaustralia.com.au

 

How long will it take to receive my order?

Shipping times are approximate business days and are from point of dispatch.

Metro VIC, NSW, ACT and SA - 2 -3 days

Metro QLD, TAS - 3-4 days

Metro WA, NT - 10-14 days

Regional areas: 14-21 days

Remote areas: 14-21 days

Please Note:
Time frames are business days.
Public holidays and special occasions including but not limited to, Boxing Day, Black Friday, cyber Sales, Easter & Christmas Periods may cause delays.

** A refund is not permitted for delayed shipping.

[Please Note] Delays to deliveries do happen at busy times of the year or in the event of road closures, weather warnings and/or train derailments. This is out of our control. Please leave an inquiry with the courier by clicking on the lodgement form beneath the tracking details.

 

Can I track my order?

You can track your order as soon as it has been dispatched! We will send you an email which will have your tracking number and a link to our couriers tracking system. Please refer to this for updates.

 

What can I do if I am having a problem with my delivery?

Please lodge an enquiry immediately with the shipping company. 

 

Aramex: This is done via the online tracking link. Directly below is a submit enquiry button as per picture attached. Once you have done this, it will open a case file for your item and you will receive a ticket number. They will contact you regarding your delivery within 48 hours. 

Should this not resolve your dispute please contact us via email and include your ticket number (separate to your tracking number) we will be happy to escalate the concern to our rep. 

 

TOLL:  Four Country our out of Aramex Zones. This is done via the online tracking link. Directly below is an enquiry button or a contact number, as per picture attached. 

Should this not resolve your dispute please contact us via email and include your correspondence we will be happy to escalate the concern.

 

 

 

We have three sizes available. 

Small- 1m x 1.4m

Family- 2m x 1.4m

Round- 1.4m diameter 

Our play mats are made from a Polyurethane foam. The material is non-toxic, light and biodegradable, yet durable. It is BPA and PVC free. They have passed European Toy Standard testing (EN 71) which makes them one of the safest children's play mats on the market! For those of you who would like to make a more thorough review, please click on the link provided to view our test report- Mikro' Australia Test Report

We recommend using a natural, gentle cleaner such as dishwashing detergent and a clean, soft cloth. Do not use any harsh chemicals as this will damage the outer layer of your play mat.

Of course! However, do not leave your play mat in direct sunlight as this will deteriorate the design. If you do take your play mat outside regularly, expect a slight discolouration to occur. It has been designed for indoor use but can be enjoyed on the odd occasion outdoors. 

PU is a biodegradable, non toxic foam and it is within its nature to discolour slightly. We refrain from using colour stabilisers to ensure our play mats are free from harsh chemicals. You may notice slight yellowing along the play mats edges and in areas where there may be white, this is considered normal behaviour for our eco friendly foam. Heat and exposure to sunlight will encourage this process. Leave the play mat out of direct sunlight when not in use and refrain from using it outside in extreme temperatures. This process is more apparent on the lighter coloured play mats.

Once unpacked, the play mats edges naturally curl as it has been rolled tightly and packaged. It may also have some crease lines but rest assure it does settle flat. To make the process a little quicker here are a couple of handy tips you may like to try!⠀
1. Use the mat on the reverse side (curling down) until the mat settles. This can take some time, using it whilst face down will help soften the foam. ⠀

2. Roll the play mat, tightly in the reverse direction to how it was packaged, use the elastic straps provided to hold it in position and leave it over night or longer, if possible. You may like to use two people to roll the family size in order to get a tight roll particularly on the first edge.

Yes of course! We want our customers to be happy with their purchase and so we offer 100% money back guarantee on our products. If you are returning for an exchange, shipping costs will incur. To read more, follow the link to our Warranty, Refunds and Returns page. 

Important: A refund is not possible prior to shipment however, a change of design is accepted if time permits before dispatch. A refund is not permitted for delayed shipping.