What is the cost of shipping?
The cost of shipping is calculated at checkout. We provide you with more than one shipping provider to choose, should it be available.
Do you ship internationally?
Yes, we ship worldwide!
Shipping rates are calculated at checkout.
Please contact us via email should you experience any difficulties to: email@example.com
How long will it take to receive my order?
Shipping times are approximate business days and are from point of dispatch.
Metro VIC, NSW, ACT, SA - 2 -3 days
Metro QLD, TAS - 3-4 days
Metro WA, NT - 10-14 days
Regional & Remote areas: 14-21 days
Time frames are business days.
Public holidays and special occasions including but not limited to, Boxing Day, Black Friday, cyber Sales, Easter & Christmas Periods may cause delays.
*A refund is not permitted for delayed shipping*
[Please Note] Delays to deliveries do happen at busy times of the year or in the event of road closures, weather warnings and/or train derailments. This is out of our control. Please leave an inquiry with the courier by clicking on the lodgement form beneath the tracking details.
Can I track my order?
You can track your order as soon as it has been dispatched! We will send you an email which will have your tracking number and a link to our couriers tracking system. Please refer to this for updates.
What can I do if I am having a problem with my delivery?
Please lodge an enquiry immediately with the shipping company.
Aramex: This is done via the online tracking link. Directly below is a submit enquiry button as per picture attached. Once you have done this, it will open a case file for your item and you will receive a ticket number. They will contact you regarding your delivery within 48 hours.
Should this not resolve your dispute please contact us via email and include your ticket number (separate to your tracking number) we will be happy to escalate the concern to our rep.
TOLL: This is done via the online tracking link. Directly below is an enquiry button or a contact number, as per picture attached.
Should this not resolve your dispute please contact us via email and include your correspondence we will be happy to escalate the concern.