Warranty, Refunds & Returns

Warranty

Mikro' Australia offers a 6 month warranty. Incorrect use of the play mat and failure to follow care instructions will void your warranty. Click here to view care instructions.

Returns
We want you to be happy with your purchase and so we offer a 100% money back guarantee on our products.
To be eligible for a return, your item must:

  • be returned within 30 days
  • be unused and in the same condition that you received it
  • be returned in all of its original packaging

To complete your return, we require a receipt or proof of purchase. 


We will not provide refunds for;

  • Any item not in original condition, damaged or defective for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery
  • Any item not returned in original packaging

You will be responsible for paying for your own shipping costs for returning your item. Please make it a priority to track your item. We will not be responsible for your missing return.

Refunds
Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. If you have been approved, then your refund (less the shipping costs) will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

For all return enquiries please email hello@mikroaustralia.com.au

M I K R O'
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