Mikró Australia offers a 6 month warranty. Imperfections deemed the responsibility of the manufacturer are covered and must be reported to us by email firstname.lastname@example.org immediately. Wear and tear marks are not covered under warranty.
Our play mats must be cared for using the instructions included with your item. They must be followed to avoid damage to the product. Incorrect use of the play mat and failure to follow care instructions will void your warranty.Click here to view care instructions.
We want you to be happy with your purchase and so we offer a 100% money back guarantee on our products.
To be eligible for a return, your item must:
To complete your return, we require a receipt or proof of purchase.
We will not provide refunds for;
You will be responsible for paying for your own shipping costs for returning your item. Please make it a priority to track your item. We will not be responsible for your missing return.
Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. All returns will incur a management fee. If you have been approved, then your refund (less the shipping costs and management fee) will be processed, and a credit will automatically be applied to your credit card or original method of payment.
**A refund is not permitted prior to shipment however, a change of design is accepted if time permits before dispatch. A refund is not permitted for wear and tear marks that were not reported within 48 hours post delivery. A refund is not permitted for delays in transit**
For all return enquiries please email email@example.com