I live in Melbourne, can I pick up my order?
We offer pick up from our warehouse located in Somerton if you are needing the item urgently. Please email us before purchase.
What sizes are your play mats?
We have three sizes available.
Small- 1m x 1.4m
Family- 2m x 1.4m
Round- 1.4m diameter
What are your play mats made from?
Our play mats are made from a Polyurethane foam. The material is non-toxic, light and biodegradable, yet durable. It is BPA and PVC free. They have passed European Toy Standard testing (EN 71) which makes them one of the safest children's play mats on the market! For those of you who would like to make a more thorough review, please click on the link provided to view our test report- Mikro' Australia Test Report
What is the cost of shipping?
Our website will calculate the cost of shipping when you enter your address. Australian Metro areas, excluding Darwin are $15.
Do you ship internationally?
For all international enquiries, please contact us via email. Hello@mikroaustralia.com.au
What is the ATL shipping term?
Our Courier services are operated by Fastway, Australia Post and Toll. In the case of an unattended residence, at the time of delivery, all items are given Authority to leave (ATL) by default. We suggest providing a work address or a residence that will be occupied during work hours. You may provide the driver with delivery instructions, at the checkout, including a safe place to leave your parcel if you are not home.
How long will it take to receive my order?
Metro VIC, NSW, ACT and SA - 1-2 days
Metro QLD, TAS - 2 -3 days
Metro WA, NT - 7-10 days
Regional areas: 10-14 days
Remote areas: 7-14 days
Small Play Mats:
Metro VIC - 2 days
Metro NSW, ACT, SA, QLD, TAS, WA, NT - 3 -7 days
Regional & Remote areas: 7-14 days
**please note these are business days
**public holidays may cause delays
Can I track my order?
You can track your play mat as soon as it has been dispatched! We will send you an email which will have your tracking number and a link to our couriers tracking system.
What can I do if I am having a problem with my delivery?
Please lodge an enquiry immediately with the shipping company. You can do this by contacting them direct by phone or following the prompts on the tracking link you were provided by email. Once you have done this, they will contact you regarding your delivery.
What can I clean my play mat with?
We recommend using a natural, gentle cleaner such as dishwashing detergent and a clean, soft cloth. Donot use any harsh chemicals as this will damage the outer layer of your play mat.
Can I use my play mat outside?
Of course! However, do not leave your play mat in direct sunlight as this will deteriorate the design. If you do take your play mat outside regularly, expect a slight discolouration to occur. It has been designed for indoor use but can be enjoyed on the odd occasion outdoors.
My play mats edges are discolouring, is this normal?
PU is a biodegradable, non toxic foam and it is within its nature to discolour slightly. We refrain from using colour stabilisers to ensure our play mats are free from harsh chemicals. You may notice slight yellowing along the play mats edges, this is considered normal behaviour for our eco friendly foam. Heat and exposure to sunlight will encourage this process. Leave the play mat out of direct sunlight when not in use and refrain from using it outside in extreme temperatures. This process is more apparent on the lighter coloured play mats.
My play mats edges are curled, when will it flatten?
Once unpacked, the play mats edges naturally curl as it has been rolled tightly and packaged. It may also have some crease lines but rest assure it does settle flat. To make the process a little quicker here are a couple of handy tips you may like to try!⠀
1. Use the mat on the reverse side (curling down) until the mat settles. up to two weeks. ⠀
2. Roll the play mat in the reverse direction to how it was packaged, use the elastic straps provided to hold it in position and leave it over night or longer, if possible.⠀
I am not in love, may I refund or exchange?
Yes of course! we want our customers to be happy with their purchase and so we offer 100% money back guarantee on our products. Please read more on our Warranty, Refunds and Returnspage.
Please Note: A refund is not possible prior to shipment however, a change of design is accepted if time permits before dispatch.