Delays may occur due to extended COVID-19 restrictions and high parcel volumes.
Here is a list of frequently asked questions about our play mats. Should you not find the answer you are looking for please contact us via email, email@example.com and we will be happy to help.
We have three sizes available.
Small- 1m x 1.4m
Family- 2m x 1.4m
Round- 1.4m diameter
Our play mats are made from a Polyurethane foam. The material is non-toxic, light and biodegradable, yet durable. It is BPA and PVC free. They have passed European Toy Standard testing (EN 71) which makes them one of the safest children's play mats on the market! For those of you who would like to make a more thorough review, please click on the link provided to view our test report- Mikro' Australia Test Report
We recommend using a natural, gentle cleaner such as dishwashing detergent and a clean, soft cloth. Do not use any harsh chemicals as this will damage the outer layer of your play mat.
Of course! However, do not leave your play mat in direct sunlight as this will deteriorate the design. If you do take your play mat outside regularly, expect a slight discolouration to occur. It has been designed for indoor use but can be enjoyed on the odd occasion outdoors.
PU is a biodegradable, non toxic foam and it is within its nature to discolour slightly. We refrain from using colour stabilisers to ensure our play mats are free from harsh chemicals. You may notice slight yellowing along the play mats edges and in areas where there may be white, this is considered normal behaviour for our eco friendly foam. Heat and exposure to sunlight will encourage this process. Leave the play mat out of direct sunlight when not in use and refrain from using it outside in extreme temperatures. This process is more apparent on the lighter coloured play mats.
Once unpacked, the play mats edges naturally curl as it has been rolled tightly and packaged. It may also have some crease lines but rest assure it does settle flat. To make the process a little quicker here are a couple of handy tips you may like to try!⠀
1. Use the mat on the reverse side (curling down) until the mat settles. This can take some time, using it whilst face down will help soften the foam. ⠀
2. Roll the play mat, tightly in the reverse direction to how it was packaged, use the elastic straps provided to hold it in position and leave it over night or longer, if possible. You may like to use two people to roll the family size in order to get a tight roll particularly on the first edge.
Yes of course! We want our customers to be happy with their purchase and so we offer 100% money back guarantee on our products. If you are returning for an exchange, shipping costs will incur. To read more, follow the link to our Warranty, Refunds and Returns page.
Important: A refund is not possible prior to shipment however, a change of design is accepted if time permits before dispatch. A refund is not permitted for delayed shipping.
Yes absolutely however, we highly recommend purchasing two at the same time as slight colour variations do occur with age and between batch productions.
Once unrolled you may notice creases on the play mats surface. This is due to being tightly rolled for packaging and is completely normal. In no time the creases will disappear. Use of the play mat will encourage this process.